Shipping policy

This Shipping Policy explains how orders placed through IIIYV are processed, shipped, and delivered.

Order Processing

Orders require processing before they are shipped. Processing time can vary depending on the product, order volume, and fulfillment location.

Business days are Monday through Friday, excluding recognized holidays. Processing may take longer during product launches, limited releases, sales, holidays, or other periods of increased demand.

Shipping and delivery estimates begin after an order has been processed and transferred to the carrier.

Shipping Rates and Methods

Available shipping rates and methods are displayed during checkout. Rates are calculated according to factors including:

  • The products in the order
  • Package weight
  • Delivery destination
  • Fulfillment location
  • Available carrier services

Because IIIYV products may be fulfilled from different locations, shipping options and charges can vary between products and orders.

Free shipping may be available on eligible domestic orders when displayed at checkout. A free-shipping offer should not be considered applicable unless it appears in the customer’s checkout.

Domestic Shipping

IIIYV ships to eligible addresses within the United States.

The shipping methods presented at checkout are the methods currently available for the customer’s order and delivery address. Delivery estimates are provided by the applicable carrier and are not guaranteed.

International Shipping

International shipping is available to select destinations when the customer’s country and address are accepted during checkout.

International shipping costs are calculated at checkout. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier unless checkout expressly states otherwise.

Customs processing may delay delivery. IIIYV cannot control customs inspections, fees, or clearance times.

Split Shipments

Products may be fulfilled from different locations. As a result:

  • An order may arrive in more than one package.
  • Packages may arrive on different dates.
  • Each shipment may receive a separate tracking number.
  • Receiving one package does not necessarily mean the entire order has been delivered.

Customers will not be charged additional shipping after checkout solely because IIIYV divides an order into multiple shipments.

Tracking

When tracking information becomes available, it will be sent to the email address associated with the order.

Tracking information may take time to update after a label is created. Carrier estimates and tracking scans are provided by the carrier and may change while a package is in transit.

Address Changes and Order Cancellations

Customers are responsible for providing a complete and accurate shipping address at checkout.

To request an address correction or cancellation, contact help@the3yv.com as soon as possible. IIIYV will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed after an order has entered processing or fulfillment.

IIIYV is not responsible for additional costs, delays, or lost packages resulting from an incorrect or incomplete address provided by the customer.

Carrier Delays

Delivery estimates are not guaranteed. Delays can occur because of:

  • Weather or natural disasters
  • Carrier disruptions
  • Holiday congestion
  • Customs processing
  • Incorrect or incomplete addresses
  • Events outside IIIYV’s reasonable control

IIIYV will assist customers when possible, but we cannot control a package after it has been transferred to the carrier.

Packages Marked Delivered

When tracking shows that a package was delivered but it cannot be located, customers should:

  1. Check all entrances, mail areas, and other possible delivery locations.
  2. Ask household members, neighbors, building staff, or property management.
  3. Allow one additional business day because some carriers scan packages before final delivery.
  4. Contact the carrier for delivery confirmation.
  5. Email help@the3yv.com with the order number and tracking information.

Please report delivery issues within seven days of the carrier’s delivery scan. IIIYV will help review the situation and, when appropriate, open an investigation with the carrier. A replacement or refund is not automatic and will depend on the circumstances and investigation results.

Lost Packages

A package is not considered lost merely because it arrives after the original estimated delivery date.

When tracking has stopped updating for an extended period, contact help@the3yv.com. IIIYV may need to wait until the carrier’s required investigation period has passed before determining the appropriate resolution.

Damaged or Incorrect Orders

Customers who receive a damaged, defective, or incorrect item should contact help@the3yv.com within seven days of delivery.

Please include:

  • The order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the shipping packaging when damage occurred in transit

Do not discard the item or packaging until IIIYV has reviewed the claim. Approved claims may be resolved through a replacement, refund, or another appropriate solution.

Returns

Do not mail a return without prior approval.

Return eligibility, instructions, and refund terms are governed by the IIIYV Return and Refund Policy. Contact help@the3yv.com before sending any merchandise back.

Contact

Questions concerning shipping or delivery may be directed to:

IIIYV LLC
Email: help@the3yv.com
1137 Tamarack Circle
Chattanooga, TN 37412
United States

We typically respond within 1–2 business days.