Refund policy
Return and Refund Policy
**Effective Date:** November 15, 2025
**Last Updated:** November 15, 2025
## 1. Returns Overview
At The 3YV, we stand behind the quality of our collegiate lifestyle apparel and accessories. If you're not completely satisfied with your purchase, we offer hassle-free returns within 30 days of receiving your order.
## 2. Return Eligibility Requirements
To be eligible for a return, items must meet the following conditions:
- **Timeline:** Returns must be initiated within **30 days of receiving** your order
- **Condition:** Items must be unworn, unwashed, and in original condition
- **Tags:** Original tags must be attached and intact
- **Packaging:** Items should be returned in original packaging when possible
- **Proof of Purchase:** Original receipt or order number required
## 3. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized items (monogrammed, embroidered, or specially printed)
- Items purchased from clearance or final sale sections
- Undergarments and intimate apparel
- Items with signs of wear, washing, or damage
- Items without original tags
- Bulk orders (10+ items of same style/color)
## 4. Return Process
To initiate a return:
1. **Contact Customer Service:** Email [help@the3yv.com] with your order number and reason for return
2. **Receive Return Authorization:** We will provide you with a return shipping label and return authorization number (RMA)
3. **Prepare Package:** Pack the item securely in its original packaging, including the RMA number on the outside of the package
4. **Ship Return:** Use the provided label to ship your return (prepaid)
5. **Inspection:** Upon receipt, we will inspect the item within 5-7 business days
6. **Approval/Processing:** Once approved, your refund will be processed
## 5. Refund Processing
- **Refund Timeline:** Approved refunds will be credited within 5-10 business days after inspection
- **Refund Amount:** Full purchase price minus any applicable discounts or promotions applied at time of purchase
- **Original Payment Method:** Refunds are issued to the original payment method used at checkout
- **Shipping Costs:** Original shipping charges are non-refundable unless the return is due to our error
## 6. Exchanges
We offer exchanges for items of equal or greater value. To exchange an item:
- Follow the standard return process
- Specify the size, color, or item you'd like to exchange
- Once your return is approved, we'll ship your replacement at no additional cost
## 7. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item:
- **Report Immediately:** Contact us within 48 hours of receiving your order with photos of the damage
- **No Return Required:** Defective items may qualify for replacement or refund without requiring return
- **Replacement:** We'll ship a replacement item at no cost
- **Full Refund:** If no replacement is available, a full refund (including original shipping) will be issued
## 8. Sale and Clearance Items
- Sale and clearance items are **final sale** and cannot be returned or exchanged
- These items are clearly marked at checkout
- No exceptions will be made for sale items
## 9. International Returns
- International customers are responsible for return shipping costs
- Returns must comply with all applicable customs regulations
- Refunds will be issued in the original payment currency minus applicable international transaction fees
## 10. Return Shipping Address
Please include the RMA number with all returns. Return shipping address will be provided in your return authorization email.
## 11. Refund Deductions
Refunds may be reduced by:
- Restocking fees (15% for non-defective returns in some cases)
- Return shipping costs (for non-defective returns)
- Any damages beyond normal wear
## 12. Exceptions and Special Cases
- **Team/Bulk Orders:** Custom exceptions may apply; contact us for details
- **Gift Purchases:** Gift items must be returned by original recipient with proof of purchase
- **Change of Mind:** While we accept returns for change of mind within 30 days, exchange-only policies may apply
## 13. Damaged During Shipping
If your return is damaged during shipping:
1. Report the damage to us immediately with photos
2. We will investigate with the carrier
3. Refund or replacement will be issued as appropriate
## 14. Contact Information
**Customer Service Email: help@the3yv.com
**Phone:**
**Business Hours:** Monday - Friday, 9 AM - 5 PM CST
**Website:** www.the3yv.com
## 15. Policy Changes
We reserve the right to update this policy at any time. Changes will be effective immediately upon posting to the website. Continued use of the site constitutes acceptance of updated policies.
## 16. Warranty Disclaimer
Except as expressly stated in this policy, all items are sold "as-is." We make no warranties regarding product durability, fit, or performance beyond what is legally required.
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**Questions?** Contact our customer service team. We're here to help!