Refund policy

Return & Refund Policy

Last updated: July 29, 2026

This Return & Refund Policy applies to purchases made through IIIYV. Nothing in this policy limits any consumer rights that cannot be waived under applicable law.

30-Day Return Window

IIIYV accepts eligible return requests submitted within 30 days after delivery.

Before mailing any merchandise, contact help@the3yv.com with:

Your order number
The item or items you wish to return
The reason for the return

Do not send merchandise back without first contacting IIIYV and receiving return instructions. Merchandise sent without prior authorization may be refused or returned to the sender.

Return Eligibility

To qualify for a return, merchandise must be:

Unworn and unused
Unwashed
Unaltered
In its original condition
Free from stains, damage, odors, or other signs of use
Returned with all original tags attached
Accompanied by the order number or other proof of purchase

Original product packaging should be included when reasonably available.

IIIYV reserves the right to decline a return when the merchandise does not meet these requirements. Approval of a return request does not guarantee approval of the refund. The merchandise must first be received and inspected.

Return Address

Approved returns should be mailed to:

IIIYV LLC
1137 Tamarack Circle
Chattanooga, TN 37412
United States

This address is for approved mailed returns only and is not a retail location. Customers should follow all return instructions provided by IIIYV before sending merchandise.

Return Shipping

For ordinary returns, including returns involving fit, color preference, or a change of mind, the customer is responsible for purchasing and paying for return shipping.

IIIYV does not automatically provide prepaid return labels.

We strongly recommend using a trackable shipping method and retaining the shipping receipt. IIIYV is not responsible for returned merchandise that is lost, delayed, or damaged before it is received at the approved return address.

IIIYV will cover reasonable return-shipping costs for approved claims involving:

An incorrect item
A defective item
An item damaged before or during delivery

IIIYV does not charge a restocking fee for approved returns under this policy.

Non-Returnable Items

The following items are not eligible for return under IIIYV’s voluntary return policy:

Merchandise explicitly marked Final Sale
Gift cards
Merchandise that does not satisfy the return-condition requirements above

Discounted or promotional merchandise remains eligible for return unless it was explicitly identified as Final Sale before purchase.

Final Sale and gift-card restrictions do not limit any rights that apply to defective, damaged, incorrectly supplied, or otherwise nonconforming merchandise under applicable law.

Exchanges

IIIYV does not currently process direct exchanges.

To obtain another size, color, or product, return the original eligible item and place a new order. Placing a new order immediately is the best way to secure the desired item because availability cannot be guaranteed while a return is being processed.

Replacement merchandise provided in connection with an approved damaged, defective, or incorrect-item claim is not considered a standard exchange.

Refunds

After a return is received, IIIYV will inspect the merchandise and notify the customer whether the refund has been approved.

Approved refunds will:

Be issued to the original payment method
Reflect the amount actually paid after discounts or promotions
Exclude original shipping charges except when the return resulted from an IIIYV error or when reimbursement is required by applicable law

IIIYV generally processes an approved refund within five business days after inspection. After the refund is issued, the customer’s bank, card provider, or payment service may require an additional 5–10 business days to post the funds.

IIIYV cannot control processing times imposed by financial institutions. Customers who have not received an issued refund after the expected processing period should first contact their bank or payment provider and may then contact help@the3yv.com for assistance.

Damaged, Defective, or Incorrect Merchandise

Customers should inspect their orders promptly after delivery.

Report merchandise that arrives damaged, defective, or incorrect to help@the3yv.com within seven days of delivery. Include:

The order number
A description of the problem
Clear photographs of the merchandise
Photographs of the shipping packaging when the issue may have occurred in transit

Do not discard the merchandise or its packaging until IIIYV has reviewed the claim.

When a claim is approved, IIIYV may provide an appropriate resolution such as:

A replacement
A refund
Coverage of reasonable return-shipping costs
Another resolution agreed upon with the customer

A replacement or refund is not automatic and will depend on the circumstances, available evidence, inventory, and applicable law.

The seven-day reporting request helps IIIYV investigate shipping and fulfillment problems promptly. It does not reduce any non-waivable legal rights concerning defective or nonconforming merchandise.

International Returns

International customers should contact help@the3yv.com before mailing a return.

Unless the return involves an approved IIIYV error, damaged item, defective item, or a different result required by law, the customer is responsible for:

International return-shipping costs
Proper customs documentation
Any return-related customs, brokerage, or carrier charges

Original customs duties, import taxes, brokerage charges, and similar government or carrier fees are generally not refundable by IIIYV when those amounts were not collected by IIIYV. Customers may need to contact the relevant customs authority or carrier to request reimbursement.

IIIYV is not responsible for delays, losses, or additional charges caused by incomplete or inaccurate return documentation.

EEA and United Kingdom Consumer Rights

Customers in the European Economic Area or United Kingdom may have statutory cancellation and withdrawal rights in addition to IIIYV’s voluntary 30-day return policy.

Where applicable, a customer may notify IIIYV of the decision to cancel an eligible online purchase within 14 days after delivery, without providing a reason. After notifying IIIYV, the customer must return the merchandise within the period required by applicable law, generally within an additional 14 days.

For an eligible statutory withdrawal:

IIIYV will reimburse the amount paid for the returned merchandise.
IIIYV will reimburse the cost of the least-expensive standard outbound delivery method offered for the order, where required.
Additional charges resulting from an upgraded or expedited delivery method are not required to be reimbursed beyond the standard-delivery amount.
The customer is responsible for the direct cost of returning the merchandise unless IIIYV agreed to cover it, failed to disclose that responsibility, or the merchandise was defective or incorrect.
IIIYV may withhold reimbursement until the merchandise is received or the customer supplies acceptable evidence that it was returned.
A refund may be reduced when merchandise has been handled beyond what was reasonably necessary to inspect its nature, characteristics, or fit, where permitted by law.

Certain statutory exceptions may apply, including for goods made to order or clearly personalized.

To exercise a statutory cancellation or withdrawal right, email help@the3yv.com with a clear statement of the decision to cancel and include the order number and customer contact information.

Policy Updates

IIIYV may update this policy to reflect changes in its operations, services, or legal obligations. The version displayed at the time of purchase will generally govern that order, except where applicable law requires otherwise.

Contact

Questions or return requests may be directed to:

IIIYV LLC
Email: help@the3yv.com
1137 Tamarack Circle
Chattanooga, TN 37412
United States

We typically respond within 1–2 business days.